Archive - Disconfirmation Bias

A lucky decade at Qualtrics

A little bit of my story and a lesson about the role of luck

Jul 6 •

Topher Mitchell

May 2025

The winner takes it all

Fat tails, positive feedback loops, Pareto Principle, black swans, and more

May 21 •

Topher Mitchell

April 2025

The latest drama: Complexity, predictions, and proxies

Not about the tariffs, just about the arguments

Apr 23 •

Topher Mitchell

3 must-answer questions for every resource request

Where to focus to help decision-makers feel confident making an investment

Apr 15 •

Topher Mitchell

March 2025

Connecting CX and business value

Common misconceptions about the relationship between the two, with practical tips on where to focus

Mar 7 •

Topher Mitchell

January 2025

Decision-making illusions

Behaviors that might seem like good ways to make decisions but that often aren't

Jan 13 •

Topher Mitchell

December 2024

Identification before estimation

A critical step in causal inference that many analysis projects miss

Dec 26, 2024 •

Topher Mitchell

Why it's not worth trying to equate CX scores to customer behavior

Yet another argument, this time from a slightly more technical angle

Dec 10, 2024 •

Topher Mitchell

Non-substack publications

Materials I published on other channels that people may find helpful

Dec 6, 2024 •

Topher Mitchell

Connecting CX and business value (revisited)

Learnings from the past year

Dec 3, 2024 •

Topher Mitchell

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